Terms & Conditions

CURRENCY

All prices are in New Zealand Dollars (NZD) and include GST.

PAYMENT

Safe and secure online shopping is provided by our partner DPS. We accept payment by Credit Card only - Visa or Mastercard. Just enter your credit card details when prompted at the shopping cart and your credit card will be charged to the value of your purchase in New Zealand dollars (subject to authorisation).  Tiny Turtles NZ' will appear on cardholder statements for any transactions made through this website.

RETURNS AND EXCHANGE POLICY

We hope that you will love what you have purchased from Tiny Turtles and not need to return or exchange it! However, we do understand that occasionally you might want to return a product to us. If for any reason you are not happy with your products, return them within 14 days of purchase and we will happily exchange them or give you a credit note for future purchases. NO REFUNDS will be given unless a product is faulty.

Please note.

• We will only accept items that are returned in their original condition (unused and in their original condition, undamaged/ unaltered packaging with all tags still attached).
• We will only accept items returned with prior notification via email (please provide full details of why you are returning the product and what you would like us to do).
• We recommend that you send your return parcel by track and trace post, as we cannot accept responsibility for items that are lost in transit.
• Credit notes and exchanges can only be given to the person who bought the item.
• If your item is faulty, we will arrange with you the cost for return freight.
• However, if you simply change your mind, you will be responsible for the cost of the return freight.
• We endeavour to process exchanges and credit notes within 7 working days (excluding weekends and public holidays).
• We reserve the right to refuse a return or exchange if the goods have been used, or if the original packaging has been altered or damaged in anyway.
• We reserve the right to refuse a return or exchange if the goods are returned later than 14 days after purchase.
• This Returns and Exchange Policy excludes all sale items.

RETURN ITEMS TO:

Tiny Turtles

PO Box 691

Kumeu 0841 

FAULTY PRODUCTS

In the unlikely event that you recieve a faulty or defective product, please email us at info@tinyturtles.co.nz as soon as possible, so that we can meet our obligations under the Consumer Guarantees Act and deal with it promtly for you.

DELIVERY

We use PBT Couriers for the delivery of all our parcels with the exception of Rural Delivery and Island adresses(Chatham, Waiheke and Stewart Island) for whom we use NZ Post. PBT Couriers provide a reliable and prompt delivery service. We use ‘track and trace’ service on all parcels. This means that we can provide you with a tracking number so that you can track your package online within transit. If you would like to track your order please contact us at info@tinyturtles.co.nz.

Once your order is confirmed and payment is received, we aim to deliver your order within 10 working days (excluding weekends and public holidays).  Please note that we cannot deliver to PO Boxes.

Our nationwide delivery charge on all orders is $6.00.

Deliveries can be made within New Zealand only. 

Please contact us if you have an international address and we will quote shipping.